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Refund Policy: Sister to Sister Journal

Last updated: July 8, 2026

1. One-Time Purchase

Sister to Sister Journal is sold as a single one-time purchase of $39.97, granting both Members shared access to one Journal.

2. 14-Day Satisfaction Guarantee

If you experience a technical issue that prevents the Sister to Sister Journal from functioning as intended, please contact our support team within 14 days of your purchase. We will work to resolve the issue. If we are unable to restore the core functionality of the product, you may be eligible for a refund.

3. How to Request a Refund

Email support@lifesjournals.com with the email address used at signup and the reason for your request. We will review and approve all valid refund requests within 3 business days. Once approved, please allow an additional 5 to 10 business days for the refund to appear on your statement, per your bank's processing time.

4. After a Refund

Once a refund is issued, access to the Journal for both Members will be deactivated. Because the Journal is a shared space, a refund requested by the Owner will end access for the invited Member as well, since access is tied to a single purchase.

5. Non-Refundable Circumstances

Refunds are not available under the following circumstances:

  • More than 14 days have passed since the date of purchase.
  • The request is based solely on a change of mind, personal preference, dissatisfaction with the content or design, or a disagreement or falling-out between users sharing a Journal.
  • The Journal and its core features are functioning as intended, even if you would prefer a different design, feature, layout, or user experience.
  • The Journal has been used as intended and no qualifying technical issue exists.
  • The issue is caused by the user's device, internet connection, browser settings, or failure to follow the app's supported system requirements or instructions.

We evaluate refund requests in good faith and reserve the right to make exceptions on a case-by-case basis.

6. Chargebacks

If you experience a problem with your purchase, please contact us first at support@lifesjournals.com before filing a chargeback with your bank or credit card company. We are committed to providing excellent customer service and will make every reasonable effort to resolve your concern as quickly as possible. Most issues can be resolved much faster through our support team than through the chargeback process.

7. Contact

Questions about this policy? Email support@lifesjournals.com.